Delete or see your data

What happens next

• We reply within 10 days to confirm we got your request.
• To protect you, we check that the request really comes from you. Usually that means replying from the email, or confirming from the phone number, you booked with.
• We complete the request within 30 days and tell you what we did.

What deletion does and does not remove

We delete your contact details, survey answers, marketing preferences, messages and push subscription from our systems. Some records we have to keep, and we will tell you which: payment and refund records needed for taxes and accounting, and signed liability waivers, which may be needed if there is ever a claim about a ride. Those are kept only as long as needed and are not used for anything else. We also remove your number from our texting service’s contact list and ask Stripe and Ticket Tailor to delete what they hold where they allow it.

Just want texts to stop? Reply STOP to any text from us. That works instantly, and you can still ride.

Prefer email? Write to jacob@jvillebrewloop.com with the subject “Privacy request”.